AI Agents
AI Agents
Handle every call 24/7 - with a natural voice, no queues.
After office hours, your hotline falls silent. During peak hours, customers lose patience in long lines and hang up before they speak. Repetitive, formulaic questions consume valuable team hours daily, while the costs of staffing three support shifts continue to rise. At the same time, traditional, older-generation voicebots sound artificial, easily lose the thread, and are more discouraging to callers than an answering machine. Autonomous AI Agents from NEXT MOBILE completely eliminate these barriers. Intelligent communication automation is reaching the enterprise level. Our AI agents support customer service, streamline business communications, and automate the analysis of complex operational processes, redefining customer service standards.
AI Agents
Conversational AI Platform Automation of communication and business processes
What do you gain?
Zero missed calls in your company
The virtual assistant instantly answers every call at any time of day or night. The system works flawlessly regardless of the number of customers calling at the same time, completely eliminating the phenomenon of busy lines.
Dramatic increase in customer satisfaction (CSAT)
Interacting with a next-generation bot is unlike talking to a machine. The conversation flows smoothly and naturally, without unnatural delays, voice pauses, or irritating robotic artifacts.
Optimization of customer service costs
By handing over repetitive, high-volume queries to artificial intelligence, you significantly reduce the workload of your advisory team, allowing them to focus on more challenging, non-standard cases that absolutely require human empathy and decision-making.
Full documentation of each interview conducted
No information is missed. Automatic, accurate transcription and an intelligent summary of key findings are delivered directly to your CRM system immediately after the call ends.
How does it work?
1
Dedicated voice and text agents
Our voice agents (voicebots) are revolutionizing 24/7 hotline support, appointment booking processes, automated debt collection, complaint handling, and mass outbound campaigns. Our text agents (chatbots) provide consistent support across websites, Messenger, WhatsApp, and email, guaranteeing professional product advice.
2
Connection to numbering
Directly to mobile and landline numbers and the call center system you already use.
3
Innovative Speech-to-Speech technology
We achieve human-like conversational rhythm and minimal, imperceptible network latency. This is possible by completely bypassing the outdated intermediate step of voice-to-text conversion – AI models process live speech directly.
4
We achieve human-like conversational rhythm and minimal, imperceptible network latency. This is possible by completely bypassing the outdated intermediate step of voice-to-text conversion – AI models process live speech directly.
We connect AI agents directly to Polish mobile and landline numbers and existing call center systems. Advanced near-real-time transcription generates structured text while the conversation is in progress, accurately diarizes speakers, and automatically masks sensitive personal information (PII).
Key Features
Voice agents (voicebots) – 24/7 hotline, reservations, debt collection, receiving applications, outbound campaigns.
Text agents (chatbots) – WWW, Messenger, WhatsApp, e-mail; service, product advice, process automation.
Speech-to-Speech technology – natural voice and minimal delays thanks to skipping the voice-to-text conversion stage.
Integration with Polish numbering – mobile and landline, and with customer call center systems.
Near real-time transcription – text during the conversation, diarization, post-conversation summary, optional PII masking.
For whom?
Companies requiring 24/7 call handling, medical and financial services, debt collection, the service industry with reservations, contact centers, e-commerce - anywhere where voice service needs to sound like a conversation with a human and operate without interruption.
Security
- We draw on years of telecommunications experience as a licensed operator. Our AI agents are integrated directly into the network core, and the entire server infrastructure is located 100% within Poland, ensuring that call content never leaves the country. We ensure full compliance with ISO and GDPR standards, guaranteeing strict data encryption, advanced access control, and automatic redaction of sensitive data directly at the audio stream level.